Connecting your home to a next generation fiber optic network may be a slightly different installation process than you've experienced in the past. Below is a guide to help you understand what to expect.
Someone 18 or older must be present during the installation.
Installation times vary depending on your home but typically take 2 - 4 hours.
A fiber connection does not use a modem; instead, an Optical Network Terminal (ONT) will be installed at your home.
The ONT may be installed inside your home near the structured wiring panel, or in a ground level room/home office.
The ONT might also be installed on the exterior of your home, typically near the electric service panel.
Our installation technician will talk with you about the option that works best for you and your home.
The ONT must be installed near a grounded power outlet. For outdoor installations, a power outlet may need to be installed by a licensed electrician.
Various models of the equipment are in use and may differ slightly from the images on this site.