At Zona, we strive to offer you the fastest and most reliable Internet connection. However, if you are having troubles, do not hesitate to call our help line:
Zona 24 x 7 help line: 928-501-HELP (4357)
As a locally focused company, we will do everything within our means to get your Internet working as fast as possible.
At Zona, we do not use cable modems, and therefore you do not need to reset it; however, many customers utilize a wireless router for WiFi connectivity. Furthermore, the majority of Internet issues arise from a router issue (see below).
Disconnect the cable plugged into the WAN port of the router and connect it directly to your computer.
If you cannot access the Internet, contact Zona
If you can access the Internet, reconnect your router as it was before and continue to step 2.
Log in to the router. If you cannot log in to the the router, check that:
The cables attached to the router and computer are secure
If the Internet LED is not lit:
Refer to the router manual troubleshoot light status
If the LED’s for the port with the cable is not lit:
Move the cable to a different port on the back of the router.
If a port LED still does not light, refer to the router manual to troubleshoot the light status.
If the computer’s Ethernet adapter LED is not lit:
Do not continue with this Troubleshooting document. Instead, refer to your computer’s manual for troubleshooting.
If all cables are securely seated and the LED’s are lit appropriately, then:
Power off the router.
Power on the router again.
If you still cannot log on to the router or access the Internet, then do a hard reset on the router as described in the router manual to reset and restore the device to its factory settings.
Run the router’s Smart Wizard, this lets the router discover whether you have a static or dynamic IP address:
If a static IP address is discovered, configure your router with the IP address for your router, the address of the ISP’s DNS, and the address of the gateway given to you. Click Apply to enter the data.
If the Smart Wizard does not find an IP address:
Reboot the router and the computer.
Contact Vendor or Manufacturer.
Why is my speed test slower than advertised speeds? Possible Reasons:
Upload and Download speeds recorded at speed test servers account only for file data passed between the PC and the server. They do not account for the overhead required to pass that file data. Overhead typically amounts to about 15% of the total, so if a customer has a 20Mb/s link, the download speed would optimally be 17Mb/s, a 10Mb/s link should yield about 8.5Mb/s.
Each piece of the equipment in the link will have the effect of slowing the speed. This includes routers, switches, wireless access points, etc. All of these products process and buffer data as it passes through them, resulting in lower speeds. That’s basically why a speed test server in a ditant city will report slower results than a local server. Home routers and switches will also slow the speed, but if working properly, should have little effect.
The PC or laptop being used to test speed will also affect speed results. If the computer has a slow processor, limited memory, or has several processes running at the time of the speed test, results will be slower.If the Internet LED is not lit:
Inside wire may have a poor connection, wire may be crimped, or compressed by a staple. There is also a slight possibility of radio frequency interference.